01
REFUND APPRAISAL
RAAR’S -Refund Appraisals and Reporting Services:
It represent our expertise in areas which are either ignored or treated as a low priority in the usual….
Travel Management regime but represent significant, unrealized potential for direct and indirect cost savings, improved controls & enhanced customer satisfaction. The highly differentiated TVA offerings are backed by solid subject matter expertise in the travel domain. Our leadership has over 100 years of combined experience acquired across the travel industry in a variety of operational, customer service and strategic roles with leading global organization. Our demonstrated domain expertise us to identify issues and opportunities with dexterity and accuracy, make pragmatic and effective recommendations, as well work with clients to implement solution and deliver tangible outcomes. Importantly, we are able to work across the entire corporate travel value chain, with buyers, suppliers as well as intermediaries across multiple geographic following is a summary of the key TVA services suite: Refund Appraisal & Administration Services or RAAR’S, represent three principle delivery areas converting the entire end to Refund process:
- Refund Audit: Broken processes and inadequate controls in the travel procurement and expense reporting process results in instances where good for refund tickets are ‘lost or misplaced’.These tickets are either not submitted for refund or the residual value on cancelled / re-issued tickets remains unrecognized.Our experience and research has confirmed that the loss on account of such transactions to organizations and travel intermediaries can be significant,ranging from between 1 – 2% of total air ticket spend.TVA has developed the capability to identify such ‘lost’ tickets where refundable value can be claimed from airlines. We work on a success fees basis,where we seek a gain share on the value of the refund recovered from the Airline.
- Refund Computation: TVA has the expertise to calculate refundable value on fully or partially unutilized air tickets covering fares,taxes and other charges.Our fares experts have extensive experience and formal training in airline fares and ticketing.
- Refund Submission, Tracking & Claim processing: In the last but extremely important phase of the process,TVA offers the capability to organize and submit airline refunds and a robust process to track pending cases till logical closure viz. recovery of refund value.
02
ATCOS
Air Travel Cost Optimising Services on an automated AI driven technology helpings Audit of Best Available fares and taxes
Refund Audit: Broken processes and inadequate controls in the travel procurement and expense reporting process results in instances where good for refund tickets are ‘lost or misplaced’. These tickets are either not submitted for refund or the residual value on cancelled / re-issued tickets remains unrecognized. Our experience and research has confirmed that the loss on account of such transactions to organizations and travel intermediaries can be significant,ranging from between 1 – 2% of total air ticket spend. TVA has developed the capability to identify such ‘lost’ tickets where refundable value can be claimed from airlines. We work on a success fees basis, where we seek a gain share on the value of the refund recovered from the Airline.
Refund Computation: TVA has the expertise to calculate refundable value on fully or partially unutilized air tickets covering fares, taxes and other charges. Our fares experts have extensive experience and formal training in airline fares and ticketing.
Refund Submission, Tracking & Claim processing: In the last but extremely important phase of the process, TVA offers the capability to organize and submit airline refunds and a robust process to track pending cases till logical closure viz. recovery of refund value. All at Cost.
Monitor Tickets before they expire for purging
Ensure savings on wastage which has potentials for refunds
Track untiled ticket value
NO ADM for our clients .
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03
AIR SOURCING
Travel Value Add brought to play its airline domain knowledge to improve the ROI on air sales and increase re-seller loyalty for a large consolidator agency.
This large and rapidly growing Consolidator Agency had been facing challenges with managing their PLB commitments with Airlines, with incentive outgoings to re-seller agents exceeding incentive receipts from airline suppliers. The consolidator was also facing pressure of unrealistic increase in Q-on-Q revenue targets being demanded by Airlines for following years. This was resulting in a significant adverse impact on the Consolidators ongoing business profitability.
Travel Value Add conducted a detailed analysis of the ticketed revenue and the resulting receipt of flown revenue of various Airlines. We were able to determine a noticeable and varying time lag between ticketed and flown revenue basis which airlines were settling PLB payments to the Consolidator. We also determined that the Consolidator Agency was overpaying re-sellers on account of the above timing mismatch.
Travel Value Add implemented a model to forecast flown revenue based on our domain knowledge of airline fare structures and proration techniques. This enabled the Consolidator Agency to forecast, to a reasonably high degree of accuracy, the expected receipt of flown revenue throughout the year. This further enabled the Consolidator Agency to accurately measure re-seller performance and make incentive pay-outs accordingly.
With accurate performance data at hand, the Consolidator Agency was able more effectively handle revenue target negotiations and improve probability of meeting and exceeding revenue targets, leading to improved and deeper relationship with airline suppliers.
Most importantly, Travel Value Add was able to deliver an increase of 1.6% (approx. 22%) of net airline revenue receipts by the Consolidator from Airline suppliers.
Kindly fill up the attached form for us to contact you.
04
BACK END OUTSOURCING
We provide the following services for the back end support: Ticket Issuance ,Ticket reissuing, ADM/ACM processing, Complete BSP servicing,
Contract loading, Airline Follow-up, Refund Process, Suggesting lowest cost with options, Airlines PLB monitoring system, Assisting in technology for your Online Sales.
We have provided back end Refund processing on the platform Travomac to the largest Travel TMC of the world