RAAR’S -Refund Appraisals and Reporting Services:

It represent our experties in areas which are either ignored or treated as a low priority in the usual….

Travel Management regime but represent significant,unrealized potential for direct and indirect cost savings,improved controls & enhanced customer satisfaction.The highly differentiated TVA offerings are backed by solid subject matter expertise in the travel domain.Our leadership has over 75 years of combined experience acquired across the travel industry in a variety of operational,customer service and strategic roles with leading global organization.Our demonstrated domain expertise us to identify issues and opportunities with dexterity and accuracy, make pragmatic and effective recommendations,as well work with clients to implement solution and deliver tangible outcomes. Importantly,we are able to work across the entire corporate travel value chain,with buyers,suppliers as well as intermediaries across multiple geographic following is a summary of the key TVA services suite: Refund Appraisal & Administration Services or RAAR’S, represent three principle delivery areas converting the entire end to Refund process:

• Refund Audit: Broken processes and inadequate controls in the travel procurement and expense reporting process results in instances where good for refund tickets are ‘lost or misplaced’.These tickets are either not submitted for refund or the residual value on cancelled / re-issued tickets remains unrecognized.Our experience and research has confirmed that the loss on account of such transactions to organizations and travel intermediaries can be significant,ranging from between 1 – 2% of total air ticket spend.TVA has developed the capability to identify such ‘lost’ tickets where refundable value can be claimed from airlines. We work on a success fees basis,where we seek a gain share on the value of the refund recovered from the Airline.
• Refund Computation: TVA has the expertise to calculate refundable value on fully or partially unutilized air tickets covering fares,taxes and other charges.Our fares experts have extensive experience and formal training in airline fares and ticketing.
• Refund Submission, Tracking & Claim processing: In the last but extremely important phase of the process,TVA offers the capability to organize and submit airline refunds and a robust process to track pending cases till logical closure viz. recovery of refund value.

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